Supported Bluetooth® Stacks

BT Promotion currently supports the Microsoft (winsock) and WIDCOMM Bluetooth stacks only. This is mainly the reason why you receive the "Bluetooth Hardware Not Ready" error when you start BT Promotion for the first time.

To see which stack is installed on your computer, please follow these steps on Windows XP:

Open the Control Panel.
Open "System"
Click in the "Hardware" tab.
Click on "Device Manager"
Browse to your Bluetooth device
Right click and select "Properties"
Click on "Driver" tab.

Or

On Desktop find "My Computer" and Select context menu "Manage"
In "Computer Management" select "Device Manager"
On the top there would be "Bluetooth Devices" or "Bluetooth Radios" see the "Properties"

Example from a sample computer

This sample computer has WidComm Bluetooth Stack (First) and Microsoft Bluetooth Stack (Second) installed.

This is the Microsoft Bluetooth Stack "Properties".

And this is the WidComm Bluetooth Stack "Properties".

No Microsoft or WidComm Stack!

If your computer has another Bluetooth Stack. You may still be able to use the same hardware (Bluetooth device) with BT Promotion only if you have Windows XP (Service Pack 2) or newer version of Windows.

To accomplish this, you will need to uninstall the Bluetooth drivers for your Bluetooth device (Bluetooth Dongle or Integrated Bluetooth) and see if the Microsoft Stack will automatically detect your device and install the correct drivers for it. If you successfully accomplished this, it will mean that BT Promotion should work correctly now under Microsoft Bluetooth Stack.

Windows XP Service Pack 1 or older!

If you don't have Windows XP (SP2) or a newer version You may consider upgrading your operating system to Windows XP Service Pack 2. If you can't do this, this means that the only choice left is to buy another Bluetooth dongle that can run using WidComm Stack. These Bluetooth dongles usually come with a very cheap price.